FEES INCLUDE lunch, morning and afternoon tea, and all course materials.
CANCELLATIONS and TRANSFERS: Written cancellations will be accepted and a full refund provided up to ten business days prior to the commencement of the course. Transfers of bookings made less than ten business days before the course commencement will incur an administration fee of $250. Transfers must be made and used within twelve months of initial course registration. After this twelve month period the course credit and course fee will be forfeited. An alternate participant for the course can be substituted at any time for no additional charge. Refund and/or transfer will not be provided for any participant who fails to attend the course.
INTERSTATE AND OVERSEAS TRAVEL: Please note that final confirmation for a course will be made 2 weeks before the scheduled start date. If you are travelling to the course from interstate or overseas and are making advance travel and accomodation arrangements, please ensure all such arrangements are flexible. We can accept no responsibility for any arrangements made prior to final confirmation.
TIMES: Unless otherwise stated, courses commence at 9.00 am and finish at 5.00 pm.
REGISTRATION: Registration is from 8.30 am to 9.00 on the first day.
WARRANTY: To guarantee your satisfaction ALC offers a money-back or full credit policy. If the course is not meeting your requirements, simply inform the on-site course administrator or course instructor before the end of the first day, return all course materials and we will give you either a full credit towards another course or a full and prompt refund of fees paid, according to your instructions.
PROMOTIONAL OFFERS: Any promotional offers must be claimed at the time that the booking is made. We regret but no retrospective claims can be accepted.
COMPLAINTS: Click here to view our Policy for the submission of complaints (PDF – click to view, or right-click and “Save As”).
DISCLAIMER: All information regarding course dates, presenters and content is accurate as at time of posting. We do our utmost to ensure that courses are conducted as advertised. ALC reserves the right however to vary course dates, course presenters, terms and conditions or to cancel courses without prejudice if circumstances so warrant. In such a situation participants will be informed of the change prior to the course and will be entitled to cancel if they so choose without penalty.