Terms and Conditions

PAYMENT TERMS & METHOD OF PAYMENT: Most of our courses are of limited class size. Course fees must be paid at least 10 working days prior to the commencement of the course in order to guarantee your place. Our preferred method of payment is Direct Debit. We also accept company cheques made out to ALC Education and Consulting Pty Ltd. Payments made by credit card will incur the following charges – MasterCard (1.5%), Visa (1.5%) American Express (3.0%)

FEES INCLUDE lunch,  morning and afternoon tea, and all course materials.

CANCELLATIONS and TRANSFERS: Written cancellations will be accepted and a full refund provided up to ten business  days prior to the commencement of the course. Transfers of bookings made less  than ten business days before the course commencement will incur an  administration fee of $250. Transfers must be made and used within twelve  months of initial course registration. After this twelve month period the  course credit and course fee will be forfeited. An alternate participant for  the course can be substituted at any time for no additional charge. Refund  and/or transfer will not be provided for any participant who fails to attend the course.

INTERSTATE AND OVERSEAS TRAVEL: Please note that final confirmation for a course will be made 2 weeks before the scheduled start date. If you are travelling to the course from interstate or overseas and are making advance travel and accomodation arrangements, please ensure all such arrangements are flexible. We can accept no responsibility for any arrangements made prior to final confirmation.

TIMES: Unless otherwise stated, courses commence at 9.00 am and finish at 5.00 pm.

REGISTRATION: Registration is from 8.30 am to 9.00 on the first day.

WARRANTY: To guarantee your satisfaction ALC offers a money-back or full credit policy. If  the course is not meeting your requirements, simply inform the on-site course administrator or course instructor before the end of the first day, return all  course materials and we will give you either a full credit towards another course or a full and prompt refund of fees paid, according to your  instructions.

PROMOTIONAL OFFERS: Any promotional offers must be claimed at the time that the booking is made.  We regret but no retrospective claims can be accepted.

COMPLAINTS: Click here to view our Policy for the submission of complaints (PDF – click to view, or right-click and “Save As”).


DISCLAIMER: All information regarding course dates, presenters and content is accurate as at  time of posting. We do our utmost to ensure that courses are conducted as  advertised. ALC reserves the right however to vary course dates, course presenters, terms and conditions or to cancel courses without prejudice if circumstances so warrant. In such a situation participants will be informed of  the change prior to the course and will be entitled to cancel if they so choose without penalty.